***ATTENTION*** Alien Recall

[rawkyduck]

http://www.rockclimbing.com/forums/viewtopic.php?p=1287216#1287216

[Richard Eh!]

Thanks for that, I have three that are identified by the recall and have contacted the company, awaiting their response. I'm a little concerned that MEC, being my source for the product, has not yet attempted to inform Alien purchasers of the recall.

[granite_grrl]

Richard - I've seen the threads on RC.com about the aliens, I wonder if you might be better off returning them to MEC and getting your money back right away then sending them to CCH (think how many are going back to CCH, it'll take forever to get them back). MEC has a pretty good return policy, I'd have to think a recall like this would be pretty good reason for wanting to return them.

Rebecca

[dcentral]

MEC can usually tell you if what you have bought is affected by the recall. If you haven't been contacted maybe your cams don't need to be recalled.

[Matt Peck]

There is a little stamp on the bottom of the triggers that gives four digits that signify the month and year of manufacture. My only CCH was done in 0304 for example. Either way you put the dates, Im ok. Good thing I pawned off my other alien. Hahaha.

[martha]

Good thing I pawned off my other alien. Hahaha.

even the one you pawned off is okay.

[The Mitt]

Wow after reading that thread, I don't think I will ever buy a CH product.

Mitt

[martha]

I dunno, lots of companies have had recalls on various items from biners to cams to nuts.

Just like car companies have recalls on car parts and everything else. I feel much safer knowing that they are going through the testing processes to FIND the recalls.

[The Mitt]

Yes but as per the RC thread, they were told over and over again and the CCH at one point said it may have been a hoax, even after the countless numbers of people talking about severe manufacturing defects. I think through those peoples accounts that the CCH QA process is less than satisfactory, and really I am not willing to stake my life on it.

Mitt

[Richard Eh!]

Well, surprise, I haven't heard back from CCH!
You're right Rebecca, so, in the meantime I did contact MEC informing them that three of the six Aliens I have are identified in the posted recall thread. They read me a policy letter they have just today received concerning this issue. It informs staff to withold all further sales of Aliens until such time as the specific problem models are positively identified through CCH's current on-going and soon to be completed(this week) investigative testing. Once the results are in Mec will take whatever steps necessary to address the problem. They are advising owners not to use the suspect product until then. Duh!

[martha]

Well it is a good thing that the aliens don't work well as ice protection.



I won't be using mine for a few more months I guess...though neither of them fall into the date range for the recall.

[granite_grrl]

Yes but as per the RC thread, they were told over and over again and the CCH at one point said it may have been a hoax, even after the countless numbers of people talking about severe manufacturing defects. I think through those peoples accounts that the CCH QA process is less than satisfactory, and really I am not willing to stake my life on it.

Mitt

The whole way CHH handled the situation seemed pretty unprofessional. I'm a pretty avid RC.com user and the way the threads unfolded were dumbfounding:

Thread #1: http://www.rockclimbing.com/topic/104150
Thread #2: http://www.rockclimbing.com/topic/104279
Thread #3: http://www.rockclimbing.com/topic/104768

Plus a few other threads here and there about people's trust in CHH and the gear getting pulled off the shelves. The thing that probably makes me the most cranky is that mgear actually took initiative and did testing on the cams before CHH actually did (or at least they posted their results to a very concerned RC comunity).

I tells ya, I do (did?) really like Aliens....but at this time I'm pretty happy that I have TCUs on my rack instead.

Rebecca

[martha]

I prefer the metolious tcu's by far but the aliens certainly have their special place. The narrower head makes for great placements where the TCU won't go.

I didn't have any aliens on my rack until this year, so i can certainly protect without them. Just sucks that the money got spent is all. Oh well. could be worse.

[john]

Well as someone did weeks ago on rc.com I am offering to buy all reasonable shape aliens from anyone wanting to part with them, recall ones or not for half or retail price, any takers?

[martha]

http://www.aliencamsbycch.com

there is some info on their website.